Helping organisations to use web, cloud and IT systems to optimise processes, improve services, drive growth & save money.... more!

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Service Delivery Consultant

About Abi

Abi is an experienced Service Delivery & Project Manager who has worked in a wide variety of environments in the public and private sectors. Her strengths lie in organisation, understanding what the customer requires, scoping pieces of work correctly and managing several different projects concurrently. Abi has over 15 years of experience working with organisations such as Aviva, Foreign Office, National Probation Service, London Ambulance Service, Ministry of Justice, HM Prison Service. Since taking a break to bring up a young family Abi is now assisting in the delivery of IT Solutions and provision of IT Support to organisations locally, nationally and overseas.

Areas of Expertise

ITIL Service Management Managers Certificate (V2)

PRINCE2 Project Management

Managing Service Desks

Continual Service Improvement Programs

Service Introduction & Acceptance

Cloud based technologies


Managing teams including Apprenticeship programs


Insurance, Finance, Oil, Government, IT Support.


Abi lives in Hertfordshire with her 3 daughters, husband and ball of fluff called 'Matilda' (meow!) and when she's not working can be found running the house, running around after her husband, running her kids about and actually running (the trainers and sweat type).